EU Consumer Information & Right of Withdrawal
In accordance with EU consumer protection law, the following rights apply to customers located in the European Union.
1. Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after:
- the day you receive the goods, or
- the day the contract is concluded for digital or service-based products (where applicable).
2. How to Exercise the Right of Withdrawal
To exercise your right, you must inform us of your decision by a clear statement (e.g. email or contact form).
3. Effects of Withdrawal
If you withdraw:
- We will reimburse all payments received from you, including standard delivery costs (if applicable).
- Refunds will be made using the original payment method unless otherwise agreed.
- Refunds will be processedĀ without undue delay, and no later than 14 days after we receive your withdrawal notice.
4. Exceptions
The right of withdrawal may not apply to:
- Fully performed services with prior express consent
- Digital content supplied immediately after purchase with explicit acknowledgment
- Customized or personalized products
Applicable exceptions will be clearly indicated at checkout.
5. Refund Processing
Refunds are subject to:
- Verification of transaction
- Compliance with applicable legal requirements
- Payment provider processing timelines